Complaints Procedure | Lincolnshire and Bolton

We are here to listen

We welcome all feedback, including reviews, comments and suggestions about your experience with us. Your feedback helps us understand what we are doing well and where we can improve.

If you have a concern, most issues can be resolved quickly by speaking with your usual point of contact or their line manager within the department.

If you feel your concern has not been resolved or you would like to make a formal complaint, you can escalate this to the Head of Business using the contact details below. They will review your complaint in line with our complaints procedure and ensure it is handled fairly and promptly.

What you need to provide

To help us investigate your complaint, if you have not already done so, please provide the following information ideally in writing or by completing teh form at the bottom of this page:

Full Name
Vehicle details (if applicable)
A day time telephone number where you can be contacted
Details of your complaint of concern and any details of who you have previously spoken with
Details of what you would like to happen to resolve the situation

How we will respond

The person investigating the complaint will contact you within 48 hours (depending on the complaint this could be sooner) to confirm their contact details and provide any immediate update
We will do our best to resolve the complaint as soon as possible. If it is not resolved immediately, we will update you every 5 working days
Whilst the Motor Ombudsman allows 8 weeks to resolve a complaint, we would aim to resolve and confirm the outcome in writing within 4 weeks

Vauxhall, Peugeot, KGM and BYD Bolton

Jack Eastwood
Head of Business

Manchester Road
Bolton
BL3 2NY

Vauxhall Scunthorpe

Jason Carter
Market Area Head of Business

Moorwell Road,
Scunthorpe,
North Lincolnshire,
DN17 2SY

Vauxhall & Peugeot Grimsby

Jason Carter
Market Area Head of Business

Hewitts Avenue
Hewitts Circus
Grimsby
DN36 4SE

Kia & Omoda|Jaecoo Louth

Gareth Grasham
Head of Business

Drayton Motors Louth
North Holme Road,
Louth,
Lincolnshire,
LN11 0HQ

Kia Scunthorpe

Chris Pavlou
Head of Business

Drayton Motors Kia Scunthorpe
6 Mannaberg Way,
Scunthorpe,
North Lincolnshire,
DN15 8XF

Kia & OMODA|Jaecoo Grantham

Lee Jones
Head of Business

Drayton Motors Kia Grantham
Spittlegate Level,
Grantham,
Lincolnshire,
NG31 7UH

Suzuki & BYD Boston

Daniel Boyes
Head of Business

Drayton Motors Suzuki Boston
Frith Bank,
Boston,
Lincolnshire,
PE22 7BD

Kia Boston

Ross Don-Duncan
Head of Business

Drayton Motors Kia Boston
The Drayton,
Swineshead,
Boston,
Lincolnshire,
PE20 3JP

Dispute Resolution

Where your complaint cannot be resolved, once you have exhausted our internal process and received a final written response you may refer the dispute to one of the following Alternate Dispute Resolution (ADR) processes.

Where your complaint does relate to a financial services:

If your complaint is regarding a financial service provided by Wilson and Co, you may refer your complaint to the Financial Ombudsman Service. To find out more visit http://www.financial-ombudsman.org.uk/consumer/complaints.htm

You can call them on 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) or 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers). Lines are open Monday to Friday from 8am to 8pm and on Saturday from 9am to 1pm.

Where your complaint does not relate to a financial service:

We have subscribed to Motor Codes of Practice. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. To find out more visit https://www.themotorombudsman.org/about

You can call them on 0345 241 3008 (option 1). Lines are open between 9am to 5pm Monday to Friday.

Please select all the methods by which you are happy to be contacted by Drayton Motors in future:

Letter

SMS

Phone

Monday - Friday	{{weekdays}}
Saturday	{{saturday}}
Sunday	{{sunday}}

Monday	{{monday}}
Tuesday	{{tuesday}}
Wednesday	{{wednesday}}
Thursday	{{thursday}}
Friday	{{friday}}
Saturday	{{saturday}}
Sunday	{{sunday}}

Charger type	Power	Charge time	End battery percentage

{{charger.chargerType}}	{{charger.chargerDescription}}	{{charger.durationMinutes}} minutes	{{charger.endBatteryPercentage}}%

We are here to listen

What you need to provide

How we will respond

Vauxhall, Peugeot, KGM and BYD Bolton

Vauxhall Scunthorpe

Vauxhall & Peugeot Grimsby

Kia & Omoda|Jaecoo Louth

Kia Scunthorpe

Kia & OMODA|Jaecoo Grantham

Suzuki & BYD Boston

Kia Boston

Dispute Resolution

Where your complaint cannot be resolved, once you have exhausted our internal process and received a final written response you may refer the dispute to one of the following Alternate Dispute Resolution (ADR) processes.

RJTK Companies Information Legal & Financial Disclaimers

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

{{title}}

Mandatory attributes :

Optional attributes :

Example:

{{title}}

{{title}}

{{title}}

{{headline}}

Share this page

{{title}}

From {{ prefix }}{{ price }}

{{ make }} {{ model }} {{ version }}

{{dataValue}} {{dataUnit}}

{{dataTitle}}

{{dataValue}} {{dataUnit}}

{{title}}

{{title}}

{{title}}

{{title}}

Used Car Shortlist

{{car.manufacturer}} {{car.model}}

{{car.version}}

{{ title }}

{{manufacturer}} {{model}}

{{version}}

{{dataTitle}}

{{dataValue}} {{dataUnit}}

{{dataTitle}}

{{dataValue}} {{dataUnit}}

{{category.replace(/([A-Z])/g, ' $1').trim()}}

Select your model

Specifications

£{{store.cw.litRegularPayment}}

How much will an EV cost?

Make it yours - add some extra info (optional)

Your Results